Refund Policy
- Return is a scheme provided directly by the respective seller under a policy.
- Under which the option of replacement and refund is given to you by the respective Seller
What amount is refunded to me?
- If a customer returns the product and requests a refund, the refunded amount will be the price paid for the product (will not be refunded if shipping is charged as per company policy.)
How can I track the status of my refund after returning a product?
- When we receive the returned product, our company will verify the defect / damage. After verification, we will notify you via call or SMS on your registered mobile number.
- You can call our customer on toll free number 9117729379(10.00 am to 7 pm) to get your refund status checked. If you are our registered customer, you can also check the status of your refund in the My Account of our site
- We will process your refund upon receipt of the product. When your return is accepted and your refund is processed, we will notify you via call or SMS on your registered mobile number
- If credit card, debit card or internet banking is used as a mode of payment when placing an order, the paid price of the product will be refunded (excluding shipping charges as per company policy.) for the respective credit / Will be credited back. Debit Card / Internet Banking Account at the time of placing order. We initiate refunds within a maximum of 4 working days.
- In case of any delay after confirming the refund, contact your bank directly.
- If the order was placed using the payment option as cash on delivery, we will refund you the price of payment of the product (excluding shipping charges) via NEFT /Paytm/phonePe/Upi
Company Trust
Support
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For any Support. You can simply mail your queries/requirements to our help desk. support@mydthstore.com (call us on 9117729379 )
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